User advice for our saddles

To make the most of a carbon saddle you just need to take some extra care you normally wouldn’t with a conventional saddle:

  1. Never lift or hang the bike by holding only the top of the saddle. Unfortunately, this is a a common mistake (imagine the state of a mountain bike after a long ride or competition with mud-filled wheels when the weight of the bike itself gets to triple). The rails are integrated into the shell for the entire length through a structural bonding prepared to resist all the upward and downward flexions and twists. The warranty does neither cover a situation of the famous selfies with the bike hanging on a tree by a saddle. This type of a situation is not covered by a warranty!
  2. Never leave the bike leaning against a wall or fence. In these situations almost always the bike turns over to the side and the most salient elements, namely the saddle and handlebar, get affected by the impact (when the handlebar rotates, the saddle gets the biggest blow). If you don’t have a place to leave your bike, it´s better to lay it down on the ground. This type of a situation is not covered by warranty!
  3. Never cycle through holes, road humps or any surface in poor condition when completely seated on a bike. Under these circumstances you should relieve the pressure in the saddle or pedal standing up. Although it can take a large part of the surface irregularities, when cycling seated on a difficult surface, the carbon can yield. This type of a situation is not covered by warranty!
  4. Manufacturer’s installation recommendations should be strictly adhered to at all times. Comply with the torque values indicated by the seat post manufacturers. In many cases, it seems you could use another 1 cm of the front or rear rails and the saddle ends up being fitted beyond the safety zone (this will result in a huge lever that will cause the rails to break). This type of a situation is not covered by warranty!
  5. Whenever possible choose a compatible seatpost, preferably with carbon-tight fittings, but never use the aluminum “half-moon”. Many brands have opted for the “half moon” system in aluminum, but on carbon rails it works like a guillotine. The bigger the contact area between the rails and the seatpost, the better. This type of a situation is not covered by warranty!
  6. Install the saddle only on the type of bike for which it was designed. Unfortunately, this is a fairly common practice in the MTB world when users put their saddle at risk in order to gain some 10 extra grams. This type of a situation is not covered by warranty!
  7. Never attempt to repair a damaged saddle. All repairs must be carried out by the manufacturer and the saddle should always be accompanied by the purchase invoice. In a situation where a skilled friend “finds a way” to repair a fractured saddle that is still under warranty, the warranty expires. This type of a situation is not covered by warranty!
  8. Never use any type of solvent when washing the saddle. The polyurethane varnish surface protection of our saddles is prepared for solar radiation and for normal wear and tear caused by the friction with the shorts. The cleaning of this material should always be done with water and never with solvents (acetone, thinner, gasoline, etc.). This type of a situation is not covered by warranty!

Warranties on our products

The warranty covers: all breakages or fractures that may arise through correct use of any of our products during a period of two years (24 months) from the date of sale to the end customer. Whenever a situation subject to warranty occurs, we replace the damaged item with a new one that is identical to the original (colors, decoration, etc). If the customer wants another type of decoration, it will always be subject to a new budget according to what is desired.

The warranty does not cover: collision, accidents, strong impacts, falls, misuse, neglect or improper assembly. In situations where the damage caused is not covered by the warranty, the customer can choose to replace the damaged part or the whole, benefiting from a 20% discount on the total value of the product, for all products below €400, and a 35% discount. for all products over €400.